Product Support
Written by HitecAstro   

At Hitecastro it is our aim to provide our customers with a first class level of product support.  Many common queries are dealt with in the product documentation which comes with your product.  Please read this fully.  If your question is not resolved by this please look through the relevant section below.  We aim to provide regular updates/improvements to software which may accompany your product.  Check below for updates.

ASCOM v6 Released -All the ASCOM drivers below have been confirmed to work with version 6 of the ASCOM platform released on July 1st.

Our software is designed to run on all current windows versions.  Note we no longer offer support for Windows XP or previous versions.


Mount Hub Pro

User Documentation v1.33 - Updated January 1st 2010 (Documentation valid for version 1.52)

Documentation Française v1.33 - Mise à jour le 31 Janvier (Merci à Jean-Marie)

GPS Addendum - Describes the usage and installation for GPS enabled Mount Hub Pros- Uploaded 03-Nov-2011

MHP API Documentation - Describes the installation and use of a programming interface to the Mount Hub Pro - Updated 11/03/2012 (Beta Version)

Software Download.

32/64 bit windows operating Systems (Win 7/8, Win10) (Updated 12 Jan. 2012)

Change List.

Version 1.52 replaces all previous versions of our software.  We recommend that all users should use this version.   Requires dot net version 4.

ASCOM Focuser Driver for Mount Hub Pro - (Win 7/8 - Win10 - All Versions) - Updated Sept. 22nd 2012  (ASCOM v6 tested)

MHP API - A .net assembly to enable programmers integrate MHP functionality into user written programs. - Updated 11/03/2012

Before installing the ascom driver please read the following;

You must be have installed ASCOM Platform v5 or later (6.0 update recommended).  You must also have .net framework v2 or later


Mount Hub Pro Ultimate.

Software Download.

32/64 bit windows operating Systems (Win 7/8/10) (Updated 04/08/2014)

ASCOM Focuser Driver for Mount Hub Pro Ultimate - (Win 7/8/10) (Updated 04/08/2014)


EQDir Adaptor

Prolific USB Driver - Uploaded January 1st 2010

Manual Dew Controller

User Documentation - Uploaded January 1st 2010

USB Guider

User Documentation - Uploaded February 14th 2011

ASCOM Driver v1.1 - Updated July 1st 2011 (ASCOM v6 tested)

HitecDCFocus

HitecDCFocus Software Download - Version 1.3 (Win 7/8 - Win10 - All Versions) - Uploaded April 19th 2011 - Requires dot net framework version 4

HitecDCFocus2 Software Download - Version 1.3 (Win 7/8 - Win10 - All Versions) - Uploaded Nov. 11th 2014 - Requires dot net framework version 4

Please note (Only download the HitecDCFocus2 software is you want to run a second controller in parallel with your existing controller. Requires separate HitecDCFocus2 controller.

User Documentation

ASCOM compliant driver - v1.32 Updated 25th June 2012 - Requires dot net framework version 4 (ASCOM v6 tested)

HitecDCFocus2 ASCOM compliant driver - v1.32 Updated 15th Nov 2014 - Requires dot net framework version 4 (ASCOM v6 tested)

Please note (Only download the HitecDCFocus2 software is you want to run a second controller in parallel with your existing controller. Requires separate HitecDCFocus2 controller.

ALL of the above software for HitecDCFocus also requires the latest ASCOM platform.

FocusMaster

Software Download - Version 1.24 (Win 7/8 - Win10 - All Versions) - Uploaded July 11th 2016 - Requires dot net framework version 3.5

User Documentation updated October 21 2012 (to v1.24 features)

ASCOM compliant driver - Uploaded October 21 2012 - Requires dot net framework version 3.5 (ASCOM v6 tested)

ALL of the above software for HitecFocus also requires the latest ASCOM platform.

FocusMaster (Deluxe)

Software Download - Version 1.1 (Win 7/8 - Win10 - All Versions) - Uploaded March 16th 2012 - Requires dot net framework version 3.5

User Documentation

ASCOM compliant driver - Updated Sept. 9th 2013 - Requires dot net framework version 3.5 (ASCOM v6 tested)

ALL of the above software for HitecFocusDeluxe also requires the latest ASCOM platform.

HitecWeather USB

Software Download - Version 1.2 (Win 7/8 - Win10 - All Versions) - Uploaded April 12th 2013 - Requires dot net framework version 4

User Documentation

ALL of the above software for HitecFocusDeluxe also requires the latest ASCOM platform.

HitecWeather Deluxe

Software Download - Version 1.31 (Win 7/8 - Win10 - All Versions) - Uploaded February 2nd, 2015 - Requires dot net framework version 4

Above installer includes ASCOM safety monitor driver and ACP Observatory Control Weather Component

User Documentation

ALL of the above software for HitecFocusDeluxe also requires the latest ASCOM platform.